Support
We're here to help you get the most out of PointUp. Find answers below or reach out to our team.
Getting Started
New to PointUp? Learn how to set up your family, create quests, and start earning rewards.
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Privacy Policy →Frequently Asked Questions
Tap the + button on the Quests screen, fill in the quest details (title, category, rewards), assign it to a child, and save. The quest will appear on your child's dashboard.
When a child finishes a quest, they tap Mark Complete. Depending on your Photo proof setting (One-tap, Optional or Required), the quest comes straight to you or they add a photo from the camera or gallery first. Parents then review and approve the submission.
Go to Settings > Calendar Sync and connect your Google Calendar or Apple Calendar. Quest deadlines will automatically appear on your calendar.
On the Family screen, tap Invite Family Member and share the invite code, link or QR code. Your child joins with it and creates their own username and password, then you activate their account. On a shared device, you can also set a PIN for quick access.
Kids earn Gold by completing quests. They spend it in the Rewards tab on rewards you've created (like screen time, treats, or activities). Once they get a reward, you schedule it and mark it done.
Yes! When creating a quest, set the repeat option to Daily, Weekly, or Monthly. The quest will automatically reappear on the schedule you choose.
Still Need Help?
Our support team is ready to assist you with any questions or issues.
contact@point-up.co.ukWe typically respond within 48-72 hours